Data Deletion

1. Request Deletion by Email

Email support@foxlyapps.com with the subject “Data deletion request” and include:

• FoxlyFlow customers: the email address of your FoxlyFlow account
• If you connected WhatsApp through Facebook: the Facebook account name or WhatsApp Business phone number you connected
• People who received messages from a business using FoxlyFlow: your phone number and the business’s name

We confirm your request within 7 days and complete deletion within 30 days. We may ask you to confirm you own the account or phone number. We keep only what the law requires (for example, billing records), and delete it when that period ends.

2. Disconnect WhatsApp

In the FoxlyFlow dashboard, open Channels, select the WhatsApp channel and choose Log out. This immediately deletes the Meta access token we stored and stops all messaging for that number. To also delete message history, send an email request as described above.

3. Remove FoxlyFlow from Facebook

If you connected your WhatsApp Business Account through Facebook, you can also remove FoxlyFlow’s access there:

• Go to Facebook Settings & privacy → Settings → Business integrations (or Apps and websites)
• Find FoxlyFlow and select Remove
• Then email us to delete the data we already hold, as described above

4. What Gets Deleted

• Your account, workspace, API keys and webhooks
• WhatsApp account identifiers and access tokens
• Messages, statuses, contacts' phone numbers, media and templates

Media files are also deleted automatically 30 days after upload or receipt.

5. Using Foxly COD?

If you use WhatsApp through the Foxly COD Shopify app, see https://www.foxlycod.com/data-deletion. A request to either address covers both.

6. Contact

• FoxlyApps
• Email: support@foxlyapps.com